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Help Center

Registering And Security

Q: Why do I need to register?

A: You will be able to do the following after registered: 
– Proceed through checkout faster when making a purchase 
– Check the status of orders 
– View past orders 
– Make changes to your account information 
– Change your password 
– Store alternative addresses (for shipping to multiple family members and friends!) 



Q: How do I register?

A: Simply click on the "My Account" link at the bottom of any page, where you will be provided with a direct link that will walk you through the process. 



Q: What if I forget my password?

A: You can always have your password emailed to you by clicking on the "My Account" link, which is located on the bottom of every page throughout our site. Please enter your email below and we will send you a new password. 



Q: How do you use my personal information registered on your website?Will they be disclosed?

A: Your information will be serious protected. We use SSL(Secure Sockets Layer) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Your information on our website will not be disclosed to any third-party without your permission.

Ordering And Payments

Q: Do I need to change the US$ to my country's currency by myself?

A: No. When you browser our page, the default currency USD appearing on the up-right, you can just select the currency you prefer, the price will be turned into your selected currency automatically.



Q: Why the price of some items on the shopping cart is different from the time I added them several days before?  

A: Currency exchange rate updates everyday, we update the item price according to it. So that may cause item price have a slight change from different times. Please be assured that our price is absolutely correct.



Q: What payment methods are accepted?

A: Recently,we accept the follow methods:

(1) PayPal

We recommend you to pay through PayPal. PayPal is a very convenient, fast and safe payment method. It is also free for buyer. You can send funds directly to diycharm#yahoo.com(please replace # with @) from a verified bank account or by using a credit card. 
Advantages: 
• It is safe for buyer. 
• It is free and convenient and fast 
• Does not require you to use your credit card online (you can transfer directly from your bank account). 
• PayPal is the No.1 online payment company, owned by eBay. It is reliable.More detail please refer to www.paypal.com

(2) Credit Card 
We accept VISA, Mastercard, Amex, Discover through our PayPal online payment processing gateway. Credit card holder without PayPal account can also pay through PayPal on our website by just entering a credit card number. You don't even need a PayPal account. Each transaction takes place in a secure environment (SSL), your card details will not be disclosed to us, it is submitted to PayPal. We are only informed of the confirmation that your transaction has been approved. PayPal are highly secure and has a permanent fraud and protection rule.  
Advantages: 
• Payment is traceable. 
• Payment is Immediate and convenient. 
• Provides limited liability coverage.  
 



Q: Does your website collect my PayPal password? 
 

A: We do not collect your PayPal password. When you are paying through PayPal, you are on paypal website, the website address starts as https://www.paypal.com/...., the information you submitted is sent to PayPal, instead of us. You can feel confident to pay us via PayPal. It is very safe for you.



Q: What can I do if I failed to pay by PayPal several times?

A: Sometimes a little trouble or problem may happened during PayPal payment. Do not worry. We have already developed a perfect solution if this problem happened to you.Alternative payment solution has also been listed below the normal payment method. After your order been generated and listed in our back-end system, you can complete your payment with our PayPal manually method safely and easily.



Q: How to pay by Paypal manually?  

Firstly, log into your PayPal account at www.paypal.com. Click the button in your account page. 
Secondly, you now come to the "send money" page. Please put diycharm#yahoo.com (Please replace # with @) in the To (email) box and fill out your total amount. Choose the "Goods" option in "Send money for" frame. And then hit "Continue" to the next page. 
Thirdly, in this new page, please scroll your screen down to Email to recipient option. Input your order No. and our website in the Subject box (You can input the information here like this: Payment for my order No. -- on diycharm.com ).Then click "Send Money" button to complete your payment. 
Finally, after checking successfully, please inform us with an email titled your subject information as soon as possible. Therefore we can arrange to send out your order promptly as we confirm it.

Shipping And Tax

Q: How do you calculate shipping charge?

A: Our website system will help you to calculate shipping fee automatically during your checkout procedure! The calculation is based on the total weight or amount of those products in your shopping cart. You need not to calculate yourself. "Estimate Shipping and Tax" is in your shopping cart. You can use it to see how much the shipping charge is currently.



Q: How do you secure my order during transportation?

A: We will use different kinds of material such as bubble-wrap, air bag, thick plastic and cardboard to package the parcel to ensure the safety. 



Q: How much should I pay for insurance?

A: You need not pay insurance fee. Your parcel will be insured. And we will cover this cost for you. 



Q: Will I be charged for custom taxes?

A: Normally, We will mark your parcel as gift or sample on custom declaration form, and we will also state the value of your parcels as low as we can. But the situation varies from different countries, we do not guarantee that you will not be charged tax. If you expect us to handle your parcels specially, please contact us after you checkout. 



Q: When will you ship my order?

A: Most orders ship in two days or less. Occasionally, parts shortages will cause delays in shipping. All orders will ship from Shanghai China. Most shipments will be in transit one to three days, depending on your location. 



Q: I entered the wrong shipping address when I placed my order. How can this be corrected?

A: Please call us immediately after placing the order. If your order hasn’t shipped yet, we will try to correct the address. If your order has shipped and we cannot reroute the shipment, We will not refund or replace the items. 



Q: Can my parcel be tracked online after it is shipped?

A: For EMS &DHL, the parcels to worldwide can be tracked online. We will send you the tracking number to you via email after your parcel is shipped out.For registered airmail shipping method,Most countries do not support real time tracking status,the tracking number is for reference. Therefore we encourage you to choose EMS or DHL shipping method. 



Q: How soon Can I receive my goods?

A: It depends on the shipping method you selected. We will send you shipping notify after we send the order.Shipping time displays when you select the shipping method. but occasionally,it may delay due to the public holidays or the unexpected accident. 



Q: If I do not receive my parcel within your stated timeframe on your website, what should I do? 

A: Please contact us, we will help you to find what happens. But we hope you can understand that when your parcel is shipped out, we can not control its accurate status and shipping time, sometimes the carriers is also not able to provide more assistance, because it is international transportation, it may encounter such as Customs strict check ,bad weather and the unexpected accident. In most of cases, we need to be more patient to wait more days. If we believe that your parcel is lost during shipping, we will ship out replacement to you or refund according to your idea.

Returns And Refunds

Q: How do I return an item?

A: We value all our customers. If you are unhappy with a purchase, it is important that you contact us immediately. We offer a refund of the item. Please email us to receive a Return Authorization (RA) number.(No returns will be accepted without this number).The item must be returned in it's original condition and unused. Shipping and handling charges are not refundable. The return and exchange period is within 50 days of purchase. Refund will not allowed after this period. 


 
Q: If I return an item, how will my purchase be refunded?

Once your return is received and inspected (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.